Skip to content

Samsung+ App: Can Now Troubleshoot Your Phone Remotely

Posted in Android Application, and Samsung

The Samsung+ app is the one-stop destination empowering people to get the most from owning their Samsung products through personalized, live expert support, a vast library of tips and tricks and self-support tools to keep your device running like the day it was purchased.

With the latest version of the app, users can allow a Samsung rep to remotely access their device to troubleshoot and fix software issues — negating the need to visit a service center or look up a help guide.

Samsung+ App:

Samsung+ App

Live Support: With a variety of support options to meet customers’ needs, the app provides live support via video chat with the option to text, or phone support with a Samsung representative 7 days a week.

Samsung Assist Feature: Brand new for Samsung+ 3.0, “Samsung Assist” feature brings users hands-on support, direct to their screens wherever they are. Samsung owners can access “Samsung Assist” feature to allow a support representative to remotely operate and troubleshoot their device. “Samsung Assist” feature can be activated once a consumer grants permission, during a video chat or phone call with a support representative. This feature is currently available on theGalaxy S7 and Galaxy S7 edge. Other Galaxy devices and tablets will receive the “Samsung Assist” feature through carrier updates over the coming weeks.

Samsung+ App

On Demand Answers: Understanding that some customers prefer self-guided support, app offers On Demand Answers, which include FAQs troubleshooting tips for users to solve issues on their own.

  • Device Diagnostics: The app’s Diagnostics feature keeps tabs on your device’s battery health as well as data and security. Simple tools pair with diagnostics to quickly optimize battery life and streamline storage.
  • Tips & Tricks: Samsung+ app provides a library of tips and tricks and personalized support to help you do more and get more from your device. The release of Samsung+ 3.0 makes tips and tricks available for Samsung home appliances and consumer electronics, in addition to mobile devices.
  • Community: With version 3.0, Samsung adds community across Samsung+ and online at samsung.com. Content will continue to be added on a rolling basis and we are excited to see this evolve as a valuable future resource for customers.

Availability: The 3.0 version of Samsung+ app will be available starting today on Google Play.

Translate »